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Welcome to Service Evaluations inc.


AND THE FUTURE OF MYSTERY SHOPPING

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Welcome to Service Evaluations inc.


AND THE FUTURE OF MYSTERY SHOPPING

Welcome to Service Excellence

Companies today must be customer-centric to be "best in class." -- So it's no surprise that business leaders today agree that providing exceptional customer service is a crucial key to their success. WE HELP CLIENTS INCREASE SALES AND CUSTOMER LOYALTY THROUGH SERVICE EXCELLENCE.

Our programs not only add value to your organization’s customer service strategies, but they can enlighten you on other areas of your operations as well. Best-practices, sales, training, departmental effectiveness and internal expectations, can all be measured utilizing the most advanced tools and technology. THROUGH THESE VARIOUS platformS, WE CAN HELP YOU integrate CUSTOMER FEEDBACK AND EXPERIENCES IN ORDER TO DRIVE REAL CHANGE AND IMPROVEMENT.

The Loyalty Effect - a company with sales of $50 million annually stands to see a reduction of revenue between $61,600 to $4,851,000 per year as a result of a mere 10% customer defection rate.
— Harvard Business Review
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ADVANCE YOUR MYSTERY SHOPPING


MYSTERY SHOPPING - A PREFACE: Mystery Shopping is no longer just about…

- Mystery Shopping? -

As in every other industry, ours has evolved. New consumer demands; new customer service standards; new technology - all equal opportunities for our clients to increase sales and gain greater market share.

If you work in an industry where customer service has a direct impact on sales, Mystery Shopping can be an invaluable tool for your business if you understand how to properly manage and utilize the resultant data within all levels of your organization.

We can help make your program a success by designing a customized platform or 'Action Plan', that will not only gather data from relevant departments/staff, but will also have an automated 'call to action’ component, in order to allow you/your staff to ‘do something’ about the results. Where are your biggest opportunities for improvement?

 

ADVANCE YOUR MYSTERY SHOPPING


MYSTERY SHOPPING - A PREFACE: Mystery Shopping is no longer just about…

- Mystery Shopping? -

As in every other industry, ours has evolved. New consumer demands; new customer service standards; new technology - all equal opportunities for our clients to increase sales and gain greater market share.

If you work in an industry where customer service has a direct impact on sales, Mystery Shopping can be an invaluable tool for your business if you understand how to properly manage and utilize the resultant data within all levels of your organization.

We can help make your program a success by designing a customized platform or 'Action Plan', that will not only gather data from relevant departments/staff, but will also have an automated 'call to action’ component, in order to allow you/your staff to ‘do something’ about the results. Where are your biggest opportunities for improvement?

 

HARNESS SOCIAL MEDIA

MONITOR ALL SOCIAL MEDIA PLATFORMS - react, respond, evolve

CREATE INTEGRATED E-MEDIA ACTION PLANS - react, respond, evolve

 

ASK US HOW WE CAN INTEGRATE YOUR BUSINESS INTO THE HEART OF SOCIAL MEDIA AND MYSTERY SHOPPING

WE OFFER


MYSTERY SHOPPING
FACE-TO-FACE INTERVIEWS
INTERNAL AUDITS
EVENT EVALUATIONS
PRICE AUDITS
CUSTOMER SURVEYS
BIG DATA - SOCIAL MEDIA FEEDBACK
EMPLOYEE TRAINING AND REWARDS

WE OFFER


MYSTERY SHOPPING
FACE-TO-FACE INTERVIEWS
INTERNAL AUDITS
EVENT EVALUATIONS
PRICE AUDITS
CUSTOMER SURVEYS
BIG DATA - SOCIAL MEDIA FEEDBACK
EMPLOYEE TRAINING AND REWARDS